FAQ

Frequently Asked Questions (FAQ)

GUIDELINES ABOUT YOUR ORDER 

QUESTION: 
What’s the general timeline for all the stocks? 

ANSWER:

In-stock items

  • Delivery time varies depending on the collection. For in-stock items, shipments are sent out Monday through Friday, excluding holidays.
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  • Please allow 2-4 business days, excluding holidays, for the fulfillment process after purchase.
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  • After your order has been shipped, an email confirmation will be sent to you along with a tracking number.

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    Out of Stock items

  • Popular items may come back in stock in the future! Stay up to date with restock notifications by signing up to our newsletter!

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    Pre-order items

  • The in-stock dates for each collection may vary and will be clearly stated in the product description.
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  • Once the items are in-stock, notifications will be sent to all customers who have pre-ordered. The usual in-stock timelines will then be followed.
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    Please check if your item(s) are in-stock or on pre-order before placing your order. Orders containing a mix of pre-orders and in-stock items may be shipped separately. Remember that the shipping carrier (USPS, Fedex, DHL) is responsible for delivering your order.

     

    QUESTION:
    How to cancel my order? 

    ANSWER:

    Once your order has been placed, our team gets right to work preparing your package for shipment. Depending on the stage of your order, you may be able to cancel your order. However, if your order has been processed and is in transit, we won't be able to cancel this order.

    Kindly review details below:

  • Please use our contact page or our live chat feature on our website to send us a message with your change.
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  • If your order has been successfully canceled, you will receive a confirmation email.
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  • If your order has been processed and is in transit, we won't be able to cancel this order.
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    All sales are final*



    QUESTION:
    How to update my order after it has been placed? 

    ANSWER:

    Once your order has been placed, our team gets right to work preparing your package for shipment. Depending on the stage of your order, you may be able to make changes to your shirt size or item.

    Kindly review details below:

  • Please use our contact page or our live chat feature on our website to send us a message with your change.
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  • Usually, we cannot alter your order after a 24-hour period, sometimes less, yet we will make every effort within our guidelines to meet your request.
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  • Changes to your order are no longer possible after it's marked as 'fulfilled' or ‘shipped’.
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    All sales are final*

    For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.

     

    QUESTION: 
    How can I change my shipping address? 

    ANSWER:

    Once your order has been placed, our team gets right to work preparing your package for shipment based on the address you’ve provided. Depending on the stage of your order, you may be able to make changes to your shipping address.

    Kindly review details below:

  • Please use our contact page or our live chat feature on our website to send us a message with your change.
    •
  • Usually, we cannot alter your shipping address after a 24-hour period, sometimes less, yet we will make every effort within our guidelines to meet your request.
    •
  • Changes to your shipping address are no longer possible after it's marked as 'fulfilled' or ‘shipped’.
    •

    All sales are final*

    For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.

     

    QUESTION:
    Why couldn't my package could not be delivered? 

    ANSWER:

    If your package cannot be delivered due to an incorrect address, mistyped shipping information, or if it is unclaimed, it will be sent back to our warehouse via the original method of shipping carrier.

    Please keep in mind that each case is unique, so refer to the information below for how we typically handle these situations:

    Incorrect address or mistyped info

  • If our shipping system detects a potentially incorrect address, we will promptly notify you before proceeding with shipment. We can then update your address to ensure a successful delivery and prevent any returns.
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  • We are happy to process and resend the original package. We kindly request that you contact us so we can confirm the address you provided and cover the shipping fees for reshipment.

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    Unclaimed Packages

  • We are happy to process and resend the original package. We kindly request that you contact us so we can confirm the address you provided and cover the shipping fees for reshipment.

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    For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.

     

    QUESTION: 
    How could I retrieve the package that has been returned to the warehouse?

    ANSWER:

    We do not accept returns that have not been confirmed with our team. We kindly request that you contact us so we can address any questions or concerns.

    For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party

     

    QUESTION:
    How could I get some help for a lost parcel?

    ANSWER:

    If this package has left our warehouse, we believe this is a lost parcel. We will be filing a lost claim with our logistics partner and allow for 7-10 business days outside of holidays to reply for an update. We kindly request that you contact us so we can address any questions or concerns.

    For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.


    QUESTION: 
    Do you offer International Shipping? 

    ANSWER:

    We offer international shipping to most locations. Currency exchange rates and international shipping charges vary depending on your location. These prices will automatically reflect at checkout.

    TAXES AND/OR IMPORT FEES:

    Additional charges (i.e. taxes and/or import fees) may apply to your order when you have it shipped outside the U.S. Please keep in mind that WATCHER does not collect this beforehand and we are not responsible for any other costs associated. We cannot give you an estimate of the cost because it varies widely around the world. Feel free to reach out to us for any additional questions!

    Customs Clearance:

    Customs clearance does not adhere to a time frame and can delay the delivery.  It is sometimes possible for custom agencies to take up to or beyond a month to process some packages.  

    What are Custom Fees/Duties/Taxes:

    Customs charges may apply depending on your country.  International shipments are subject to customs duties - taxes imposed on goods when transported across international borders. Customs duties protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.

    We kindly request that you contact us so we can address any questions or concerns.

    For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party


    EXCHANGE AND RETURN POLICY


    QUESTION: 
    What is your return policy? 

    ANSWER:

    All Sales are Final*

    In the event you happen to receive an item that is misprinted, defective, or the wrong size or product, we will happily provide you with a full refund or exchange. When contacting us, please have photos ready to prove the damage, misprint, or incorrect item.

    For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.

    Considerations of a defective and/or misprints:

    If your print is visibly misprinted and not disclosed as an artwork choice in our product description

    If there are holes, tears, rips that are not disclosed in our product description as a design choice

    Received wrong item(s) or size(s):

    In case of an incorrect item, we will send a return label. Upon receiving the item, a new order will be processed promptly.

    Missing item(s):

    In case of a missing item, a new order will be processed free of charge and sent to you as soon as we can.


    QUESTION: 
    What is your exchange policy? 

    ANSWER:

    Once your order has been placed, our team gets right to work preparing your package for shipment. Depending on the stage of your order, you may be able to make changes to your shirt size or item.

    For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.

    Kindly review details below:

    Please use our contact page or our live chat feature on our website to send us a message with your change.

    Usually, we cannot alter your order after a 24-hour period, sometimes less, yet we will make every effort within our guidelines to meet your request.

    Changes to your order are no longer possible after it's marked as 'fulfilled' or shipped..

    All sales are final*

     

    QUESTION: 
    How long would it take for a refund? 

    ANSWER:

    After your refund has been processed with our team, your bank will then process your refund to your account typically within the next 24-72 hours. Please alert our team after checking in with your bank in the case of any missing funds!